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The coronavirus pandemic has changed our lives. Even as our communities and local businesses open, the financial and emotional challenges remain, especially for those who were already struggling. As a leader in the fight against poverty, The Salvation Army is keenly aware of our responsibilities to bring help and hope to those who are most vulnerable.
Ensuring the safety of those who depend on The Salvation Army’s programs and services, along with the safety of staff and volunteers, is of utmost priority. We are working with health officials at the local, state, and federal levels – including participating in situation-awareness calls with federal partners such as FEMA, CDC, DHS, and HHS. Hygiene and prevention guidance in accordance with recommendations from CDC is being used and shared with staff, volunteers, and program participants.
Here is what we are already doing in the greater Chicagoland area, northern Illinois and northwest Indiana:
We know that it is not just those who test positive for the coronavirus who are affected. The Salvation Army is prepared to offer long-term support to affected families and individuals as needed, including emergency assistance with mortgage/rent, utility bills, clothing, medication, and other needs for workers who have lost wages or employment due to COVID-19 closures and cancellations.
In accordance with city, state, and federal guidelines, our individual corps community centers have suspended all worship services and programs, such as after-school activities, open gym time, music lessons, and Bible studies -- with the exception of feeding and food pantries.
Our congregate senior and community meals that were occurring daily or weekly are now providing meals in to-go boxes or working with food delivery as necessary.
In our family shelters and other residential treatment facilities, close living conditions mean infectious disease can easily spread among residents. Additional cleaning throughout the day, with elevated focus on high-traffic areas, and sanitation supplies are part of every location’s infectious-disease protocol. If a resident or staff member gets sick, isolation/quarantine areas will be established, additional healthcare will be needed, and staff needs will increase. Visitors are discouraged.
In response to the rising levels of anxiety and uncertainty due to the COVID-19 pandemic, The Salvation Army has launched an emotional and spiritual support hotline for people who just want to talk. The phone number is 877-740-8829. Staff are available 8 a.m. - 4 p.m., and counselors speak English and Spanish. Callers are encouraged to leave a message if they call during off hours.
Our Emergency Disaster Services (EDS) team has a standing seat on Chicago’s Office of Emergency Management and Communication. This means we were directly involved in helping the City plan and execute response effort. Currently we are:
* Serving as the Lead Agency on the City of Chicago's Feeding Task Force.
* Providing meals to individuals the City of Chicago identifies as among the most vulnerable in quarantine or isolation.
At the height of the emergency response, we also:
* Provided meals, snacks, and hydration to the City of Chicago Emergency Operations Center and 311 operators, the Cook County Emergency Operations Center, the National Guard and the Cook County Medical Examiner’s Office, the City’s overflow congregate shelters, and DuPage County’s first responder alternative housing.
Events such as a national conference, women’s camp, General’s Rally and civic luncheon have been cancelled out of an abundance of caution.
As the State of Illinois and City of Chicago enter Phase 4 of re-opening, some Salvation Army programs and services will resume. Please check the local website for additional information.
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Become a volunteer to help local Coronavirus Response Efforts. All volunteer activities practice CDC safety guidelies.Volunteer Activities
To support The Salvation Army, a monetary donation ensures we can continue service delivery in your community. Financial contributions allow us to obtain food and supplies at a better cost in bulk, and they help us support businesses. Every dollar gives hope to those living in poverty during this pandemic.
If you're interested in making in-kind donations of non-perishable foods and supplies, please call 888-369-1349 to make arrangements.
The Salvation Army is on the front lines of COVID-19 relief efforts, serving those in need with a mask and a smile! These numbers reflect totals for Chicagoland, northern Illinois, and northwest Indiana from the beginning of the coronavirus pandemic through August 31, 2020.
For divisional media queries, please contact:
Jacqueline Rachev, Director of Communications
For corporate partnerships, please contact:
Connie Hetzler, Director of Corporate Relations