Frequently Asked Questions 

 

Are you accepting donations?

Donations of clothing, furniture, or household items should be delivered to our Thrift Store at 528 Little League Blvd in Clarksville.
We can receive donations from 9 AM to 3 PM, Monday - Saturday.
Pick-ups can be requested by calling 812-206-3005.

At our Corps located at 2300 Green Valley Rd, New Albany, IN 47150, we can accept donations of money, toiletries, and non-perishable food items.

How can I help The Salvation Army?

We are looking for cheerful individuals to help ring the bell at Christmas time!  Sign up as a volunteer bell-ringer here. Want to ring all season and earn some extra spending money?  We can hire you!  Apply at our main office at 2300 Green Valley Rd in New Albany.  

To learn more about our other volunteer opportunities, such as, Angel Tree, food pantry and front desk work, call our office at 812-944-1018.

How do I apply for Angel Tree?

Angel Tree Applications will open Oct 1, 2024.

Questions about angel tree?  Email indnalangeltree@usc.salvationarmy.org.

How do I get help with my rent?

If you have an eviction notice, go to Stopmyevictionsoin.org first.  We are partnering with several local organizations to make sure families are getting the help they need. 

If you don't have an eviction notice but are behind on rent, you can still apply for help from The Salvation Army at SAHelp.org

Questions?  Call our caseworkers
Floyd County Caseworker: 812-944-1018
Clark County Caseworker: 812-280-7608

How do I get help with my utilities?

Apply for Energy Assistance Program (EAP) through the Ohio Valley Opportunities office.  

Apply for help from Salvation Army at SAHelp.org.

Questions?  Call our caseworkers
Floyd County Caseworker: 812-944-1018
Clark County Caseworker: 812-280-7608

How will I know when my application for assistance is reviewed and accepted or denied?

 

You will get updates on your application by email or text (if you opt for that).  You may also get texts or phone calls from the caseworker if there are further questions concerning your application.  Please respond promptly to avoid any delays.  Please submit all requests at least 1 week before due date to allow us time to process.  

Who can get food assistance?

Households are eligible to receive food assistance once every 30 days. Dare to Care Food Bank can help direct you to other food resources.
During the application process we do ask for income information. This information does not impact whether we are able to provide food to your family.
We collect and report this information to our food sources so that we can better understand the types of help that is needed in our community.

How do I request food assistance?

Floyd County: call 812-944-1018.

Clark County: call 812-280-7608.

Harrison County: call 812-944-1018.  

How do I get my food?

Pick up days and times are as follows:

Floyd County: Mon/Wed/Friday 10 AM - 12 PM

Clark County: Tues/Friday 9 AM - 3 PM

Harrison County: by appt only.

Can you deliver my food?

No.  We do not have employees or volunteers available any longer for this.

What kind of food do I get?

Our food supply changes frequently, but orders include dry goods, canned goods, canned and frozen meat, and fresh produce (as available).  Sometimes we have milk, eggs, juice, snacks or desserts. 

Do you have food for my pet?

We are currently out of pet food.  

I need help with something else.

Here is a resource list for Floyd County.

Can I meet with a pastor or prayer minister?

Yes!  We love to meet with people.  You can request a session by calling our office at 812-944-1018 or choose an available time here. All prayer and pastoral counseling are free. Learn more about our prayer ministry here.

How can I help?

We love volunteers!  Call 812-944-1018 and ask for Krissy to find out about the most up to date volunteer opportunities. Another way to help us keep Doing the Most Good is through a financial donation.  This allows us the flexibility to meet the greatest need in the most efficient way. Donations allow us to buy food for our pantry and provide rent and utility assistance. You can also help by donating non-perishable food items, hygiene items, or pet food to our pantry.  

Are you a church?

Yes!  We serve the wonderful people of this community as an outflow of our love for God. Come and worship with us every Sunday at 10 AM.  We love to meet new people!  Want to know more about our beliefs?  Our doctrines and more about our denomination can be found here.  You can also find a weekly schedule of activities here.

How do I stay up to date with what is happening at The Salvation Army?

Follow us on Facebook which is updated daily with information about programs, events, volunteer opportunities, and more.