FREQUENTLY ASKED QUESTIONS

Q: Are there any Income restrictions?

A: No income restriction, no SER requirements, court, or evictions papers needed.

Q: Is this a Pre-Eviction assistance program?

A: Yes, we can pay up to 3 months past due rent or mortgage. Utilities- pass due or disconnection notice up to 3 months.

Q: Is there a limit on how much money a household can receive?

A: No limit, we will need verification on the monthly rent or mortgage per monthly charges.

Q: Does this fund assist with Security Deposits?

A. No, it does not assist with Security Deposits, but if you have a current lease, we can provide the first month's rent.

Q: Can these funds pay for additional fees, for example, late fees?

A: Unfortunately, No, you are responsible for any outstanding fees, i.e., late, pet, cable etc. prior to us paying your bill.

Q: Can I apply for both utility and rental or utility and mortgage assistance?

A: Yes, you may apply for both. Each component requires separate documents and forms.

Q: How long is this assistance available?

A: First come, first served with all documents completed and delivered to our office. Until funds expire.

Q: Is there a requirement for my name to be on the lease, mortgage, or utility bill?

A: Yes, and that person needs to apply and speak with the case manager.

Q: What are my options concerning appointments?

A: Online or In-person. NO WALK-IN appointments but we can schedule a future date and time if you do not have a computer in person.

Q: Who is responsible for making sure all forms given upon the appointment is completed correctly and returned to The Salvation Army prior to stated dateline by the case manager.

A: The person applying for assistance, and not The Salvation Army case manager.