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Frequently Asked Questions Image

Frequently Asked Questions

We hope to assist with your angel tree needs through our list of frequently asked questions.

What is the Virtual Angel Tree?

The Virtual Angel Tree is a new and easy way to spread joy and cheer to the less fortunate this holiday season. You can view and select Angel tags online, shop from home, and even ship gifts directly to The Salvation Army center close to you. Anyone can be part of the new Virtual Angel Tree Program - just to go The Salvation Army closest to you or call 773-205-3516 or email uscmet_holidaydonate@usc.salvationarmy.org

Businesses, groups, or organizations are invited to be part of this innovative new program by hosting their own virtual Angel Tree page. Company sites are fully customizable. The Salvation Army will work with you to design your site and help publicize your participation. When you are ready to schedule a pick-up, please call 773-205-3516 or email uscmet_holidaydonate@usc.salvationarmy.org.


Can I adopt more than one Angel?

Yes. To adopt more than one Angel, simply repeat the online selection process. You will receive a separate email for each Angel you adopt.

Businesses, groups or organizations who want to adopt larger groups of Angels may contact their local Salvation Army chapter to inquire about group adoption opportunities.


Can I adopt a family of Angels?

No. Angels may only be adopted as individuals, but you may adopt more than one.


I adopted an online Angel but would like to exchange it for a different one. Is this possible?

Please call 773-205-3516 or email uscmet_holidaydonate@usc.salvationarmy.org if you would like to exchange your Angel for a different one.


There are no online Angels available in my area, but I still want to help.
How can I do so?

Donations can be made to The Salvation Army. Your support will help them deliver more critical services to individuals and families in need.


Do the items have to be new or can I give used items that are in good condition?

All items that you provide to your Angel must be new items.

Should I wrap the gifts for my Angel?

No. Please do not wrap items for your Angel.

 


Delivering Gifts to Angels. Where do I deliver my gifts?

You will receive a confirmation email with the address of the drop-off locations for your selected Angel. Please gather all items for your Angel, attach the Angel Tag to the items and bring them to the address on your Angel Tag.


What is the deadline to get my gifts to The Salvation Army?

The Salvation Army needs to receive items no later than December 19 so it may process and deliver the generous donations in time for holiday. The guidelines below can help you determine how best to deliver your items:

In person at a local drop-off location:

Gifts must be received by The Salvation Army no later than December 19.


I adopted an online Angel but have missed the shipping deadline.
What should I do?

Please call 773-205-3516 or email uscmet_holidaydonate@usc.salvationarmy.org for more information.


Can you ensure my gifts get to the right Angel?

Every effort will be made to ensure your gifts reach your Angel. In the event that a gift cannot be given to a particular Angel, the gift will be given to another Angel in need. All gifts received by The Salvation Army will help children and seniors in need this holiday season.


Tax Questions Is my donation tax deductible?

Please be sure to save your Angel Giving Tree sales receipt(s) since contributions to The Salvation Army may qualify as a charitable deduction for federal income tax purpose, to the extent allowed by law.


Need Holiday Emergency Assistance?

My family is in need of assistance this holiday season. Where do I go if I need help?

Find a Location