Chicago’s Emergency Disaster Services team in North Carolina after Hurricane Helene
It's been nearly two weeks since Hurricane Helene swept across the southeastern United States, leaving devastation in its wake. Communities have been destroyed, and residents are working tirelessly to rebuild and figure out what’s next.
Homes have been reduced to rubble, roads are severely damaged, thousands remain without power, and access to basic necessities is still limited. Yet, in the midst of this chaos, The Salvation Army has stepped in—not just to provide immediate relief, but to offer a ray of hope.
Karen Hanton, Emergency Disaster Services Manager for Chicago, arrived in Asheville, North Carolina, just days after the storm hit to help with the overwhelming devastation. “The people here have lost everything,” Karen said. “North Carolina and South Carolina don’t experience storms like this. They’re calling Hurricane Helene the Hurricane Katrina of the Carolinas.
“It’s important for us to be here not only to feed, but to love and give hope.”
That hope is seen in the faces of those that are going through an event the rest of us can barely imagine. “When The Salvation Army rolls into a new area, people are coming out clapping,” she said. "Our canteen crews are forming real connections with the people here, providing more than just meals—they’re offering compassion.”
Disasters like these not only take a toll on the victims but also on the volunteers who run toward danger while others flee. It’s widely recognized that first responders experience significant emotional trauma, but the impact on volunteer workers often goes unnoticed. With over 25 years of experience at The Salvation Army, Karen says that this disaster feels different than most, “It is significantly impacting canteen workers here more than I’ve ever noticed before. It’s not like volunteers in Florida that have gone through this. In North Carolina, they’ve never experienced anything like this.”
To add to the uncertainty, Hurricane Milton is now bearing down on Tampa, heightening fears for those already dealing with the aftermath of Helene. Not only is there immediate concern over those in the path of the storm, but fear about what happens once it’s gone. “We’re all watching Milton very close,” Karen said. “We’re going to need more help in the south. If Milton were to turn north at all, there’d be significant fear up here.”
Despite the mounting challenges, Karen remains committed. She plans to return to Hoffman Estates next Monday, but the work of rebuilding—both the physical and emotional—will continue long after.
Hear Karen in her own words here.
In times of disaster, The Salvation Army is a trusted responder. With the generous support of the community, The Salvation Army meets the immediate needs of those affected by disasters.
Financial contributions are the most effective way to support relief workers and help those impacted. All designated gifts go directly to disaster relief efforts, ensuring that 100% of donations reach those in need.
Visit HelpSalvationArmy.org, call 1-800-SAL-ARMY, or scan the QR code below to donate.
