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Our Response to the COVID-19 Pandemic Image

Our Response to the COVID-19 Pandemic

COVID-19 Relief by the Numbers

This is a snapshot of The Salvation Army's ongoing COVID-19 pandemic-relief efforts in the Omaha metro:

More than 421,000

Meals served to food-insecure children and families in the Omaha metro as part of a multi-agency team led by the Food Bank for the Heartland

Nearly 5,600

Food pantry orders filled for individuals and families from March through January (one order can feed up to two people for five days)

Nearly 23,000

Grab-and-go lunches served at our North Worship and Service Center (North Corps) to people in need from March through December

More than 2,000

Activity kits (including books and educational games) distributed to families with school-aged children by the Omaha Kroc Center

Statement from The Salvation Army on COVID-19

We at the Omaha-based Salvation Army Western Division continue to assist the metro community amid the COVID-19 pandemic.

Our food pantry operation at The Salvation Army Burrows Center for Help and Hope (6101 NW Radial Highway) is prepared to assist greater numbers of people. Staff there have been pre-packaging pantry orders into boxes in order to help mitigate any potential virus spread. Anyone in need is welcome to pick up a food box at the Burrows Center between 9 a.m-11 a.m. and 1 p.m.-3:30 p.m. Mon-Tues and Thurs-Fri.

Meantime, our social services staff are providing additional support for longer-term, community-wide needs — especially for families that are facing temporary layoffs and other financial impacts due to economic-related COVID-19 developments. This additional support includes assisting people with paying their monthly bills, utilities, and rent.

Furthermore, we want to reiterate that ensuring the safety of those who depend on Salvation Army services and programs is a top priority for us. We have expanded our efforts to mitigate any potential virus spread among our staff, volunteers, and program participants. For example, extra health-related precautions are being taken in our residential facilities — including additional cleaning and disinfecting throughout the day.

We are in regular contact with government officials to stay astride of the latest developments in the fight against COVID-19, and also to stay informed of emerging community needs. We are working to expand our response to meet those needs as they arise.

We again want to reassure the Omaha-Council Bluffs metro that we are here to serve, and that we will continue to be here to serve everyone in need during these uncertain times.

Frequently Asked Questions

  1. What is your food pantry's address and hours?
    The Salvation Army Burrows Center for Help and Hope is located at 6101 NW Radial Hwy., Omaha (in the Benson Neighborhood).  Anyone in need can stop by the Burrows Center to pick up a box of food between 9 a.m. and 11 a.m. and again from 1 p.m. to 3:30 p.m. Monday-Tuesday and Thursday-Friday.
  2. What do we need to bring in order to pick up food?
    Please bring a valid photo ID.
  3. Who is eligible to come to the Burrows Center and pick up a food box?
    Anyone in need can stop by the Burrows Center to pick up a box of food between 9 a.m. and 11 a.m. and again from 1 p.m. to 3:30 p.m. Monday-Tuesday and Thursday-Friday.
  4. Is it possible to have food delivered to me if I don’t have a ride?
    Unfortunately, we do not have the capacity to deliver food from the Burrows Center to recipients. You can, however, authorize someone to pick up your food box on your behalf. Your designated person should bring a brief letter of authorization including their name and signed by you AND a photo ID to present at the Burrows Center.
  5. I’d like to donate food to the Burrows Center. Are there any particular items needed?
    The Salvation Army greatly appreciates donations of non-perishable food items to support its Burrows Center food pantry at 6101 NW Radial Hwy. in the Benson neighborhood. Donations can be brought to the Burrows Center Monday-Tuesday and Thursday-Friday between 8:30 am. and 4:30 p.m.
  6. Are there any other Salvation Army operations in Omaha where I can get food?
    Yes. Our Salvation Army North Corps at 2424 Pratt. St. is offering two options:
    1. The Community Care Kitchen program is serving grab-and-go / takeout-style lunches Monday through Friday from 11:30 a.m. to 1 p.m.
    2. The Kids Cafe program – which is dedicated to serving children in need – is serving grab-and-go / takeout-style snack packs Monday through Friday from 3 p.m. to 5 p.m.


Please know that a key part of The Salvation Army’s mission is to offer spiritual and emotional support to those who are suffering. We are here for anyone in need of encouragement, prayer, or pastoral counseling. May the peace and hope of Christ be with you.